be served with a smile

banglalink sales & care centers with a trained team strives to guarantee customer – oriented service aiming to satisfy the subscribers with proactive attitude and efficient solution. our customer care representative will serve you with pleasure.

banglalink sales & care centers

region area address working hour jumma prayer break lunch break
dhaka motijheel humayun court, ground floor
21 motijheel c/a, dhaka-1000.
9 a.m. – 8 p.m.
sunday – saturday
1:15 p.m. – 1:45 p.m.
friday
n/a
gulshan-2 rangs arcade
153/a, gulshan north avenue (ground floor, south side)
gulshan circle-2, dhaka-1212.
gulshan-1 tigers’ den
plot 4 (swh), bir uttam mir shawkat sharak
gulshan-1, dhaka-1212.
jamuna future park, kuril banglalink experience center
jamuna future park
level-4, block-c, shop#4c-015, 4th floor
pragati sharani, kuril, dhaka.
11 a.m. – 8 p.m.
thursday – tuesdaywednesday closed
shimanta square, jigatola shimanta square
jigatola
dhanmondi, dhaka.
11 a.m. – 8 p.m.
wednesday – mondaytuesday closed
2 p.m. – 2:45 p.m.
wednesday – monday1:15 p.m. – 2:45 p.m.
friday
s.b. plaza market, uttara s.b. plaza market
plot no:37, sector:03
dhaka mymensingh road
uttara, dhaka.
10 a.m. – 8 p.m.
sunday – saturday
2 p.m. – 2:30 p.m.
sunday – saturday1:30 p.m. – 2:30 p.m.
friday
hazrat shahjalal international airport arrival lounge
hazrat shahjalal international airport
kurmitola, dhaka.
24 / 7 days a week n/a n/a
chittagong golpahar circle forum central, ground floor
787/863, m.m. ali road
golpahar circle, chittagong-4000.
9 a.m. – 8 p.m.
sunday – saturday
1:15 p.m. – 1:45 p.m.
friday
n/a
sylhet chowhatta khairun vabon, 1st floor
mirboxtola, chowhatta, sylhet-3100.
bogra jaleswaritola kalibari more plot # 8118, holding # 173 ward # 07, ground floor
jaleswaritola kalibari more, bogra-5800.
rajshahi uposhahar 19a,cantonment road, ground floor
uttara clinic more, uposhahar, rajshahi.
khulna k.d.a. avenue 69, k.d.a. avenue, 1st floor
khulna 9100.

Banglalink service point or banglalink customer care point list

District: dhaka, Thana: adabor

Name and Address Holiday opening time closeing time
alif electronic, 76, north adabor bazar, adabor, dhaka.
friday, saturday till 12:00 pm
9:00 am
6:00 pm
arfin mobile media, 14/ka, khan plaza, shop#5, 1st floor, ringroad, shamoly, dhaka-1207. thursday, friday till 1:00 pm 10:00 am 7:00 pm
j s entetprise, 16/a, suinibir housing, adabor-16, adabor, dhaka. friday, saturday till 12:00 pm
9:00 am
6:00 pm
janoni telecom, plot-1, road-2, block-d, nobodoy main road, adabor, dhaka.
friday, saturday till 1:00 pm 10:00 am 7:00 pm

district: dhaka, thana: ashulia

name & address holiday opening time closeing time
foysal telecom and electric, alom super market, jamgora, ashulia, dhaka. friday, saturday till 12:00 pm
9:00 am
6:00 pm
m/s islam traders, d.n.s club market, dendabor bus stand, ashulia, savar, dhaka.
friday, saturday till 12:00 pm
9:00 am
6:00 pm
mayer doa mobile accessories, hashem plaza (1st floor), depz, ganakbari, ashulia, savar, dhaka.
friday, saturday till 12:00 pm
9:00 am
6:00 pm
nadi telecommunication – sharna telecom, momtaj super market, norsinghapur, epz road, ashulia, savar, dhaka.
friday, saturday till 12:00 pm
9:00 am
6:00 pm
mayer doa mobile accessories, hashem plaza (1st floor), depz, ganakbari, ashulia, savar, dhaka.
friday, saturday till 12:00 pm
10:00 am
7:00 pm
7 rokaia electronics, shop no:03 (1st floor), 1no hajrat plaza, zirabo bus stand, ashulia, dhaka.
friday, saturday till 12:00 pm
9:00 am
6:00 pm
rafi telecom, shop no:15, karim super market, bypile, ashulia, dhaka.
friday, saturday till 12:00 pm
9:00 am
6:00 pm
shah mobile center, bapari market, zirani bazar, bksp, ashulia, savar, dhaka. friday, saturday till 1:00 pm
10:00 am
7:00 pm

District: dhaka, thana: badda

name & address holiday opening time closeing time
mobile point, 24/4 sarkar market, bashundhora road r/a, badda, dhaka-1229. friday, saturday till 1:00 pm 10:00 am
7:00 pm
r. k. traders, k-42/6 nodda bus stand, badda, dhaka-1212.
friday, saturday till 12:00 pm
9:00 am
6:00 pm
taslima solution point, shop no:02, plot no:1272, md. ali market, bhatara road, notun bazar, badda, dhaka-1212. wednesday, thursday till 1:00 pm 10:00 am 7:00 pm

district: dhaka, thana: bangshal

Name & address holiday opening time closeing time
dream house, 80, agasadek road, satrowja, bangshal, dhaka-1100. friday, saturday till 2:00 pm 10:00 am 7:00 pm
ria business center, 90, city corporation market, nimtoly more, chankharpul, bangshal, dhaka-1000.
friday, saturday till 2:00 pm 10:00 am 7:00 pm

District: dhaka, thana: cantonment

name & address holiday opening time closeing time
hello point communication, (old) 357, (new) 628, manikdi bazar, dhaka cantonment, dhaka-1206. friday, saturday till 12:00 pm 9:00 am 6:00 pm

District: dhaka, thana: dakhin khan

name & address holiday opening time closeing time
gawair mini house bsp, 434, gawair, dhakin khan road, ashkona, dakhin khan, dhaka-1230. friday, saturday till 12:00 pm 9:00 am 6:00 pm
giash telecom, f-4, muktijuddah shopping complex, ashkona, dakhin khan, dhaka-1230. friday, saturday till 12:00 pm 9:00 am 6:00 pm

District: dhaka, thana: darussalam

name & address holiday opening time closeing time
mobile jagat, 259/ka, baghbari, gabtoli, mirpur, dhaka-1216.
thursday, friday till 1:00 pm
10:00 am 7:00 pm
rasel telecom, 257, lalkuthi bazar, mazar road, darussalam, dhaka-1216. sunday, monday till 12:00 pm 9:00 am 6:00 pm
siam mobile, shop-19, muktijoddha super market (2nd floor), mirpur-1, dhaka-1216. thursday, friday till 2:00 pm 10:00 am 7:00 pm

District: dhaka, thana: demra

name & address holiday opening time closeing time
banna telecom, sukhi textile jame masque market, konapara, demra, dhaka-1362. friday, saturday till 2:00 pm
10:00 am
7:00 pm
bhuyan telecom center, demra bridge, modda bazar, demra, dhaka.
friday, saturday till 12:00 pm
9:00 am 6:00 pm
connect telecom-1, west side of rani mahal bridge, sarulia, demra, dhaka-1361. friday, saturday till 12:00 pm 9:00 am 6:00 pm
demra telecom & boigor, hazi m. a. gofur market, staff quarter, demra, dhaka-1360. friday, saturday till 1:00 pm 10:00 am 7:00 pm

District: dhaka, thana: dhamrai

name & address holiday opening time closeing time
gsm technology, kishan market, shop no:12, rothkhola road, dhamrai bazar, dhamrai, dhaka.
saturday, sunday till 1:00 pm 10:00 am 7:00 pm
khaleque telecom, kalampur bus stand, dhamrai, dhaka-1351. friday, saturday till 12:00 pm 9:00 am 6:00 pm
nasha cabal network, madrasa road, islampur, dhamrai, dhaka-1350. friday, saturday till 12:00 pm 9:00 am 6:00 pm

If Need More Customer Care Point Your Nearest District Pls Go This Link & Find Here : http://www.banglalink.com.bd/en/customer-care/banglalink-customer-care/banglalink-points

BANGLALINK SERVICE POINTS

Go To: http://www.banglalink.com.bd/en/customer-care/banglalink-customer-care/banglalink-service-points/

BANGLALINK TOUCH POINT LOCATION FINDER

now banglalink subscribers can find the nearest banglalink touch point’s name & address for free by sending sms to 2273

all you need to do is send an sms typing ‘bl’ to 2273 and in reply sms you will get nearest touch point’s location details (name and address). if there are more than one touch points around, the reply message will hold a line ‘for another location please reply with: n’. in that case if the customer wishes to find another touch point then s/he has to reply typing ‘n’.

subscribing to a new new connection

please follow the steps to subscribe a banglalink new connection:

  1. please visit our sales & care centers/banglalink point.
  2. fill up the banglalink subscription agreement form (saf). submit necessary documents and pay required fees and charges to collect sim card.
  3. you should retain bank-in-slip or invoice for future reference. as per the btrc guideline the connections (both pre-paid and post-paid) will be activated after proper verification. it takes 24 to 72 hours to do the necessary verification.

documents required to buy:

we would request you to submit the following documents for subscribing a banglalink connection:

  • dully fill up new subscription agreement form/registration form
  • 1 (one) copy of passport size photograph.
  • national id (photocopy of both side) / valid photo id
  • required information of a referral person (name, phone no & national id / valid photo id number of the referral person)

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.

documents you receive after you subscribe:

  • invoice / money receipt of respective package price
  • subscription agreement form (customer copy)
  • other if any

please preserve your received documents for future reference

** please note that subscriber age must be over 18 years.

sim replacement

sim replacement procedure:

sim replacement against a subscription can be done if the sim is lost/stolen/disabled/damaged. the subscriber needs to bring his/her original subscription agreement form (saf) in case of sim replacement. in absence of saf or if saf cannot be verified, the touch point customer care representative will validate authenticity of the subscription usage, based on appropriate questions/criteria.

required documents for sim replacement: national id/any other valid photo id. in case of photo id, other than nid, customer care agent will validate and verify.

fee/charges:

connection type priyojon category sim replacement fee
pre-paid/post-paid/call & control platinum tk. 0
pre-paid/post-paid/call & control gold/silver tk. 50
pre-paid/post-paid/call & control not register tk. 50

 

transfer of ownership (post paid only)

to transfer the ownership of a subscription, please follow the steps:

  1. presence of both the transferor and transferee is required at any of our customer service centers with proper documents
  2. pay the applicable fee (if needs) at the authorized bank branches/customer care center using banglalink payment slip mentioning service no. and account no.

documents required for transferor ( 1st party):

  • dully fill up transfer of subscription agreement form.
  • physical sim. if not available then gd copy/ original saf copy (could be considered if physical sim is available)/ application in letterhead pad in case of company or organization.
  • if 1st party is unavailable then an authorized person can execute the process on his behalf.

documents required for transferee (2nd party):

  • dully fill up transfer of subscription agreement form. (only transferee part)
  • dully fill up new subscription agreement form/registration form.
  • national id (photocopy of both side) / valid photo id
  • 1 (one) copy passport size photograph attested by 1st party/application in letter head pad in case of company /organization
  • sme identification of 2nd party/copy of trade licensee in case of company/ organization.
  • copy of valid billing address proof. (e.g. utility bill copy)

fee/charges: tk. 100.

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.

change of address (post paid only)

banglalink customers can change their billing address. to change the billing address, please follow the steps:

  1. fill in the prescribed form or write to us on a plain paper/ company letterhead pad with your valid signature mentioning name of the customers with mobile number, desired new billing address in details, old address and contract number
  2. send the letter/form through fax or postal delivery or submit at the nearest sales & care centers.
  3. change of address is subject to signature verification. signature should be same as provided on the subscription form. the letter/form shall be treated as rejected if the signature does not match or the information is found to be incorrect.

 

itemized bill

this service gives a post paid subscriber a detailed list of all chargeable number dialed, the date & time, duration and charge of calls upon your prescribed requisition. kindly give your requisition for itemized bill one month before the requested bill period. the usage /charges in the itemized bill are shown without calculating the 15% vat & govt. 3% supplementary duty.

how to get an itemized bill:

  1. please, pay the applicable fee in our authorized bank/customer care center on banglalink payment slip ticking in itemized bill.
  2. please visit our sales & care centers/banglalink point
  3. fill in the prescribed form or write to us on plain paper/ company letterhead pad with your valid signature mentioning:
  • subscriber’s name & mobile number
  • specify whether you require it for the last billing month or on a regular basis e.g. every month.

fee/charges: the charge of both each itemized bill on demand (for a particular month) and regular itemized bill is tk. 100

cancellation of regular itemized bill would come into effect from the following month’s bill after the cancellation request is received.

bill payment through credit card

for convenience, banglalink subscribers can make payments via credit card (master/ visa) at our customer care centers. currently the option is available at dhaka (both gulshan & motijheel), chittagong & sylhet care centers only.

package migration

please visit banglalink points or call 111 for information on package migration.

documents required for customer for migration:

  1. original customer subscription agreement form (customer copy) / invoice copy
  2. 1 (one) copy passport sized photograph
  3. national id (photocopy of both side) / valid photo id

fee/charges: please call our hotline 111 for migration fee.

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.